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Frequently asked questions

When will I receive my order?

As of right now, all orders run on a pre-order basis. Production takes approximately 3 to 4 weeks. Shipment to customers takes 3-5 shipping days. You will be emailed a shipping confirmation that will include your tracking number once the item has been received by 1025. Follow the 1025 Instagram page and turn on story & post notifications for production updates: @_on1025_



Can I return my order for a refund?

All sales are final. But, If you would like to exchange sizes, you can absolutely do that! All you have to do is email support@on1025.com the proper size, before the item has shipped. If your item has already shipped, 1025 will not accept the exchange if the plastic packaging has been removed. All customers are responsible for the return shipment charges.



Do you ship internationally?

Yes! 1025 is GLOBAL.



Can I cancel an order after it’s been placed?

Unfortunately, we are unable to cancel an order after it’s been placed.



Can I change my shipping address?

You can make changes to your shipping address, as long as the item has not shipped during the time you make your request. All requests should be directed to: support@on1025.com.